Operations /Program Management. Niyo Group
Led end-to-end program operations for two high-impact software development bootcamps, driving a 96% student retention rate through proactive engagement and strategic support systems. Collaborated with tutors to address learner attendance issues and introduced weekly sync meetings for alignment. Designed and implemented weekly morale-check surveys and bi-weekly one-on-one check-ins to track student challenges and boost motivation. Streamlined communication with stakeholders, tutors, and learners—ensuring consistent programme delivery and clarity. Developed feedback loops that led to continuous improvements in programme structure and delivery. Received positive feedback from tutors and leadership for significantly enhancing both learner performance and engagement. Tools Used: Airtable, Google Workspace, Microsoft Excel, ClickUp, Slack.
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